Telesale /Customer Loyalty

This company operates the insurance and financial services, offering a wide range of life and general insurance products. It provides solutions for personal protection, health coverage, savings, and asset management. With a strong focus on customer-centricity, the company aims to deliver reliable and innovative services through a nationwide network of agents, partners, and digital platforms. It is part of a global financial group known for its stability and long-standing expertise in risk management and insurance.

1. Drive sales growth and deliver high-quality customer service.
2. Prepare and follow up on renewal documentation in coordination with the underwriting department.
3. Create and provide quotations to clients.
4. Compile and present weekly performance reports.
5. Identify unresolved issues and escalate them to relevant departments, ensuring timely resolution.
6. Handle and manage customer complaints, proposing effective solutions.
7. Provide consultation on additional coverage options to clients.

• Bachelor’s degree in a relevant field.
• Strong proficiency in English communication, including writing, listening, and speaking.
• Experience in sales or customer relationship management within the insurance industry or related sectors.
• Excellent communication and negotiation skills.
• Customer service-oriented mindset with a passion for delivering exceptional service.