Retail Manager/Director

Our client is a leading luxury retail brand recognized globally for its craftsmanship, heritage, and exceptional client experience. With a strong presence in Thailand, the brand continues to expand its retail operations and uphold the highest standards of service excellence.

As Retail Manager, you will be responsible for leading boutique operations, driving commercial success, and ensuring an exceptional client experience across all locations. This role requires a balance of strategic leadership, operational excellence, and a deep understanding of the luxury retail environment.

• Oversee daily boutique operations and ensure alignment with brand standards and client experience expectations.
• Lead and inspire boutique teams to achieve sales and performance targets.
• Monitor key retail KPIs, analyze store performance, and implement action plans to drive growth.
• Collaborate with cross-functional teams on visual merchandising, marketing, and CRM initiatives.
• Ensure compliance with operational procedures, inventory management, and service protocols.
• Recruit, train, and develop retail staff to maintain a culture of excellence and brand ambassadorship.
• Develop and execute retail strategies to enhance customer loyalty and elevate brand presence.
• Act as a key liaison between retail operations and senior management to communicate progress and opportunities.

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Minimum 7-10 years of experience in luxury or premium retail management, preferably within jewelry, watches, or fashion sectors.
• Strong leadership and team management capabilities with a proven track record of driving sales and elevating performance.
• Highly detail-oriented and KPI-driven, ensuring operational excellence and continuous improvement.
• Excellent communication and interpersonal skills.
• Fluent in English and Thai, both written and spoken.
• Analytical mindset with strong commercial and problem-solving abilities.
• Proficient in multitasking functions and can work under pressure.
• Willingness to travel and manage multiple locations as required.